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INBOX

Every channel in one thread list.

Email, SMS, WhatsApp, web chat, calls and client messages arrive in the same place, sorted by who has waited longest. Ada has drafted each reply, and can send it herself on the branches you approve.

Request access See contacts Watch demo 1:48 · Six replies, four minutes
✉
▭
◈
☎
◫
⌗
ONE LIST
6
waiting on you
WHAT MAKES IT DIFFERENT

Three levels of autonomy, and you set the dial.

Most people start conservative and loosen up once they trust her. Nothing here is all-or-nothing: you decide, per situation, whether she answers on her own, answers only the questions you have pre-cleared, or drafts and waits.

✎
Level 1 · She drafts, you send
The cautious setting.
⌥
Level 2 · She answers what you cleared
You pre-clear the questions she may answer alone — opening hours, parking, what a treatment costs, whether you take a card.
!
Level 3 · She runs the branch
Interested, objected, asked a question, went quiet — each reply is classified and she follows the branch you configured, all the way to a booking, without stopping to ask.
◫
Anything unclear comes to you
The moment a reply falls outside what she was cleared for — an odd exception, a price you never set, someone upset — she stops and hands it over with the reason attached.
→
Sorted by who waited longest
Filter by channel, status or wait.
◉
Client messages stay apart
A message from a client about their account never lands in the same list as a reply from their customer.
BEFORE YOU OPEN IT

Three things happen to every reply.

01
Read and classified
Interested, a question, an objection, wrong person, or asked to stop. The category decides the branch.
02
Answered or drafted
Where you enabled her to reply, she has. Where you did not, the draft is ready and unsent.
03
Ranked by what it is worth
Six waiting looks like a list. Ours is ordered by value and how long they have waited.
CHANNELS IN ONE PLACE

One conversation, however many channels it crosses.

A customer texts on Monday, emails on Wednesday, then rings on Friday and expects you to remember all of it. Six separate tools cannot do that. One thread can.

LONGEST WAIT
52h
Grace has waited 52 hours. She is at the top of the list.
✓
Email and SMS
From your verified domain and your registered numbers, inside quiet hours.
✓
WhatsApp and web chat
Where replies actually happen, with the same guardrails as everything else.
✓
Calls, transcribed
Every receptionist call summarised and filed on the contact timeline.
✓
Client portal messages
Their own thread, routed to you, never into a campaign.

Stop checking six places.

One list, sorted by what is waiting longest, with the reply already written.

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