WHAT MAKES IT DIFFERENT
Three levels of autonomy, and you set the dial.
Most people start conservative and loosen up once they trust her. Nothing here is all-or-nothing: you decide, per situation, whether she answers on her own, answers only the questions you have pre-cleared, or drafts and waits.
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Level 1 · She drafts, you send
The cautious setting.
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Level 2 · She answers what you cleared
You pre-clear the questions she may answer alone — opening hours, parking, what a treatment costs, whether you take a card.
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Level 3 · She runs the branch
Interested, objected, asked a question, went quiet — each reply is classified and she follows the branch you configured, all the way to a booking, without stopping to ask.
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Anything unclear comes to you
The moment a reply falls outside what she was cleared for — an odd exception, a price you never set, someone upset — she stops and hands it over with the reason attached.
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Sorted by who waited longest
Filter by channel, status or wait.
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Client messages stay apart
A message from a client about their account never lands in the same list as a reply from their customer.